ABOUT THE BAGS
Q: Are all bags handmade?
Yes, every bag is handcrafted with care and attention to detail. Small variations make each piece unique.
Q: Can I order a bag in a different color or with personal details?
Absolutely! I love creating custom designs. You can choose your favorite colors, strap length, or even add a small personal touch like initials. Just send me a message before ordering.
Q: What materials do you use?
Most of my bags are made from high-quality cotton yarns or recycled fibers, combining durability, comfort, and sustainability.
Q: Do you ship internationally?
Yes! I currently ship within the EU, and international shipping is available on request.
Shipping & Returns
Q: How long does shipping take?
Ready-to-ship items are usually sent within 5 business days.
Custom-made pieces take about 1–2 weeks to create before shipping.
Q: How much does shipping cost?
Shipping costs depend on the country where the order is being delivered. The exact cost will be calculated and displayed at checkout before you complete your purchase.
Q: Do you ship internationally?
Yes! I currently ship within the EU, and international shipping is available on request.
Q: Can I return an item?
Yes, non-custom items can be returned within 14 days of delivery.
Return shipping costs are covered by the customer.
Please make sure the item is unused and in its original condition.
Q: Can I return a custom-made item?
Unfortunately, custom orders cannot be returned or refunded, as they are made especially for you.
About the Free Palestine Collection
Q: Where do the proceeds from the Free Palestine collection go?
All profits from this collection are donated directly to Gaza – both to individual families in need and to organizations such as TransAidancy and Grassroots Gaza, which provide humanitarian aid on the ground.
Q: How can I be sure my purchase really supports Gaza?
Transparency is very important to me. After each donation round, I share updates and proofs of donation on my social media channels, so you can see exactly where the money goes.
Q: Can I contribute without buying anything?
Yes! You can always donate directly to the mentioned organizations. Every act of solidarity counts.
